Privacy Policy

How CusBot handles information about you, your visitors, and the conversations your assistant takes part in. Last updated 21 September 2026.

Who we are

CusBot operates the website at https://cusbot.com and sells the Smart AI Customer Service assistant described on that site. This policy explains what information we handle, why, and what you can ask us to do about it. Questions go to support@cusbot.com.

Information we collect

Information you give us. When you order, we ask for your company name, website URL and email address. When a visitor uses an assistant we deployed on a customer's site, we record the messages they send and any contact details (such as a name or email) they choose to type in.

Payment information. Payments are taken by Waffo Pancake, our Merchant of Record. Your card details go to Waffo Pancake: we do not receive or store your full card number, only the transaction outcome, the tax applied and the billing details needed for your receipt.

Information collected automatically. Like most websites, our pages and infrastructure record technical data such as IP address, browser type, referring page, and the country your request came from. We use the country signal to pick a sensible default language and currency.

How we use information

To provide and operate the service, to deploy and train an assistant on the content you supply, to bill you, to send service and usage notices, to support you when something breaks, and to keep the service secure and working.

We do not sell personal information, and we do not use the conversations handled by one customer's assistant to train another customer's assistant.

Legal bases (EEA/UK visitors)

Where the GDPR or UK GDPR applies, we rely on: performance of a contract (delivering the service you bought), your consent (where you asked us to do something specific, such as emailing a report), our legitimate interests (running and securing the service, preventing abuse), and compliance with legal obligations (such as keeping tax records).

Who we share it with

We use a small number of service providers to run the product: cloud hosting and delivery, Waffo Pancake (payments, tax and receipts), and an email provider for transactional mail such as order confirmations and usage reports. Each is given only the data needed for its job. We may also disclose information if the law requires it, or to protect our rights and our users.

International transfers

Our infrastructure runs on a global edge network, so information may be processed in countries other than your own. Where required, we rely on standard contractual clauses or equivalent safeguards for those transfers.

How long we keep it

Account and billing records are kept for as long as your account is active and for the period afterwards that tax and accounting rules require. Conversation logs are kept so that customers can review what their assistant said and so we can improve accuracy; they are deleted on request or when an account closes.

Your rights

Depending on where you live, you may ask us to give you a copy of your personal information, correct it, delete it, restrict or object to how we use it, or provide it in a portable form. You can also withdraw consent where we relied on it. California residents additionally have the right to know what is collected, to have it deleted, and not to be discriminated against for exercising those rights. To use any of these, email support@cusbot.com.

Cookies and local storage

We use local storage and cookies for functional purposes: remembering the language and currency you picked, keeping the chat widget working across pages, and keeping you signed in to the admin area. We do not use advertising cookies.

Security

Traffic is served over HTTPS, administrative access is authenticated, and data is stored with a provider that encrypts at rest. No service is perfectly secure, but we take the precautions a service of this size is expected to take.

Children

The service is aimed at businesses and is not directed at children. We do not knowingly collect information from children under 16.

Changes to this policy

If we change this policy we will update the date at the top. Material changes will also be announced by email to active customers.